We hate unnecessary rules and regulations as much as the next person, so we’ve tried to make our cancellation policy for courses as simple and transparent as possible. Ideally we wouldn’t even have a policy, however in the real world there are costs that we incur on your behalf long before you arrive at one of our seminars. So here it is, if you have to cancel a place on one of our courses or events:
Up to 45 days before the date your course is due to start, we will offer you a full refund (less 3% credit card processing fee), the chance to switch dates where available, or a 100% credit against other Whatever Life Throws courses. Alternatively, we can arrange for a name change if you are unable to attend for any reason
From 44 days to 21 days before your course is due to start, you’re entitled to a 50% refund, the chance to switch dates where available, or a 100% credit against other Whatever Life Throws courses (excluding courses run by Partner Providers). Alternatively, we can arrange for a name change if you are unable to attend for any reason
Less than 21 days before the date your course is due to start, no refund or credit note will be permitted. However, we will be pleased to make name changes up to 24 hours before course commencement.
If you do need to cancel or make changes to your booking please email us at email@example.com
, (obviously we must receive your email in advance of any cut off dates in order to process any refund).
Because our coaches and practitioners are busy people we hope you’ll understand that they will need at least two days notice to cancel or reschedule a personal coaching or therapy session. If you do need to cancel or reschedule your session please email your coach directly and cc firstname.lastname@example.org
. Unfortunately if you cancel or need to transfer with less than two working days’ notice, you will not receive a refund except, at our discretion, in exceptional circumstances.